services
Our mystery shopping is done in three ways.
During the sales call our staff will evaluate your required sales process as well as the performance of reception
We employ highly trained staff, using over 400 different cell phone numbers, names and email addresses. This ensures total secrecy and total confidentiality.
Our staff will use different websites to perform enquiries on your business and give detailed feedback on the sales process
Our physical dealership visits are recorded in HD. Allowing for an in-depth look at the customer experience.
1. Telephone Enquiries
2. Internet Enquiries
3. Physical visits
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call center facilities
We have facilities to perform customer follow-up calls or CSI calls, specifically for the motor trade in South Africa.
Statistics
We compile statistical data for the client based on the mystery shopping results. This data can be used to improve the effectiveness of marketing activities and training programmes.
